1. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: Name, email address, phone number, and company name when you fill out contact or inquiry forms.
• Project Details: Information about your building requirements, project specifications, and site details shared during enquiries.
• Usage Data: IP address, browser type, pages visited, time spent, referring URLs, and other diagnostic data collected automatically.
• Cookies: Small data files placed on your device to remember preferences and improve your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, quotation requests, and project consultations.
• To provide, operate, and maintain our website and services.
• To send product updates, promotional materials, or industry news.
• To analyse website usage trends and improve user experience.
• To comply with legal obligations and resolve disputes.
• To detect, prevent, and address technical issues or security threats.

We will never sell your personal information to third parties for their own marketing purposes.

3. Sharing of Information

We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, conducting business, or servicing you, subject to confidentiality agreements.
• Business Partners: Where required to fulfil a project, with your knowledge.
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies we may use:

• Essential Cookies: Necessary for the website to function correctly.
• Analytics Cookies: Help us understand how visitors interact with the site.
• Preference Cookies: Remember your settings and preferences for future visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry and project data may be retained for up to 5 years to support ongoing business relationships, warranty matters, or regulatory requirements. After this period, data is securely deleted or anonymised.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure server infrastructure, access controls, and regular security reviews.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for direct marketing purposes.
• Portability: Request that your data be transferred to you or another organisation in a structured format.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 11.

8. Third-Party Links

Our website may contain links to third-party websites, partner organisations, or client portals. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices.

9. Children's Privacy

Our website and services are intended for business and commercial use and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, please contact us immediately and we will take steps to remove such information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this page regularly.

Continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: